FAQs
Do you offer free shipping?
Yes! We offer free shipping on all orders, with no minimum spend required.
Can I return or exchange my order?
Yes, we accept returns and exchanges.
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Returns must be requested within 30 days of receiving your item.
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Exchanges are accepted but must be approved by our team before sending your item back.
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The customer is responsible for return postage unless the item is damaged or incorrect.
Please visit our Refund & Return Policy page for full details:
What if my item arrives damaged or incorrect?
If your order arrives damaged, faulty, or you receive the wrong item, please contact us within 48 hours of delivery.
We’ll arrange a replacement or refund once the issue is verified.
How long will it take for me to get my refund?
Refunds are processed within 10 business days after we receive and inspect your returned item.
Can I change or cancel my order after placing it?
We process orders quickly, so changes or cancellations can only be made within 2 hours of purchasing.
After this period, your order may already be processing and cannot be changed.
How long will it take to get my order?
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Orders are processed within 1–3 business days.
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Shipped via tracked delivery.
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Total Delivery Time: 7–14 business days
(1–3 days processing + 6–11 days transit)
Delivery times may vary based on location and local postal services.
How do I contact customer support?
You can reach our customer service team by emailing:
info@oxfordstfashion.com or visit our Contact Us.
Our customer service team will respond within 24 hours.
Business Information
Website name: Oxford St Fashion
E-Mail: info@oxfordstfashion.com
Contact Us: Contact Us
Company Name: Huwyn Andrews
Company Address: 416/16 Wooryal Street, Carnegie, Victoria, 3163, Australia
Company Registration: 23264337585
Customer Service Hours:
Monday to Friday: 9:00 am to 5:00 pm. (GMT+10)
Saturday & Sunday: 9:00 am to 4:00 pm (GMT+10)