Privacy policy

This Privacy Policy describes how Oxford St Fashion ("the Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from oxfordstfashion.com (the “Site”) or otherwise communicate with us regarding the Site (collectively, the “Services”). For purposes of this Privacy Policy, “you” and “your” means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide or improve the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

What Personal Information We Collect

The types of personal information we obtain about you depend on how you interact with our Site and use our Services. When we use the term “personal information”, we are referring to information that identifies, relates to, describes or can be associated with you. The following sections describe the categories and specific types of personal information we collect.

Information We Collect Directly from You

Information that you directly submit to us through our Services may include:

  • Contact details including your name, address, phone number, and email.

  • Order information including your name, billing address, shipping address, payment confirmation, email address, and phone number.

  • Account information including your username, password, security questions and other information used for account security purposes.

  • Customer support information including the information you choose to include in communications with us (e.g., messages submitted through the Services).

Some features of the Services may require you to directly provide us with certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing certain features.

Information We Collect about Your Usage

We may also automatically collect certain information about your interaction with the Services (“Usage Data”). To do this, we may use cookies, pixels, and similar technologies (“Cookies”). Usage Data may include:

  • Information about how you access and use the Site

  • Device information

  • Browser information

  • Information about your network connection

  • Your IP address

  • Other information regarding your interaction with the Services

Information We Obtain from Third Parties

We may obtain information about you from third parties, including vendors and service providers who collect information on our behalf, such as:

  • Shopify, who powers our online store

  • Payment processors, who collect payment information (e.g., credit or debit card details, billing address) to process your payments and fulfil orders

  • Partners who collect Usage Data via pixels, web beacons, cookies or similar tracking technologies

  • Logistics and fulfilment partners

Any information we obtain from third parties will be treated in accordance with this Privacy Policy. Also see the section below, Third Party Websites and Links.

How We Use Your Personal Information

Providing Products and Services

We use your personal information to provide you with the Services in order to perform our contract with you, including to process payments, fulfil orders, send notifications related to orders or accounts, create and manage your account, arrange shipping, and facilitate returns or exchanges.

Marketing and Advertising

We may use your personal information for marketing and promotional purposes, such as sending marketing communications by email, SMS, or mail, and showing you advertisements for products or services. This may include tailoring advertising on our Site and other websites.
If you are a UK or EEA resident, the legal basis for this processing is our legitimate interest under Art. 6(1)(f) GDPR.

Security and Fraud Prevention

We use your personal information to detect, investigate, or take action regarding potential fraud, illegal activity, or malicious behaviour.
If you reside in the EEA, the legal basis is our legitimate interest under Art. 6(1)(f) GDPR.

Communicating with You and Service Improvement

We use your personal information to provide customer support and improve the Services. This is in our legitimate interest to be responsive and maintain good business practices under Art. 6(1)(f) GDPR.

Cookies

Like many websites, we use Cookies on our Site. We use Cookies to power and improve our Site and Services (including remembering your preferences), to run analytics, and to better understand how users interact with our Services. We may also allow third parties to use Cookies on our Site for marketing and advertising.

Most browsers accept Cookies by default, but you may choose to remove or reject Cookies via your browser settings. Removing or blocking Cookies may affect your experience and functionality of the Services.

How We Disclose Personal Information

We may disclose your personal information to third parties in the following circumstances:

  • Vendors or service providers who perform services on our behalf (IT services, payment processing, analytics, customer support, cloud storage, fulfilment, shipping)

  • Business and marketing partners who provide services or advertising

  • When you consent or request disclosure (e.g., social login, shipping services)

  • Affiliates within our corporate structure

  • In connection with business transactions such as mergers

  • To comply with legal obligations or enforce our terms

We may disclose the following categories of information and to the following categories of recipients:

Category Recipients
Identifiers (name, contact details, account details) Service providers, marketing partners, affiliates
Commercial information (orders, shopping history, support details) Service providers, business partners
Internet or network activity (Usage Data) Analytics providers, marketing partners
Geolocation data (IP-based location) Service providers, advertising partners

We do not use or disclose sensitive personal information without your consent or to infer characteristics about you.

Third Party Websites and Links

Our Site may include links to third-party websites or platforms. These websites have their own privacy and security policies, and we are not responsible for their practices. Any information submitted directly to third-party sites is governed by their policies, not ours.

Children’s Data

The Services are not intended for children, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, contact us and we will delete it.

Security and Retention of Your Information

No security system is perfect, and we cannot guarantee absolute security. Information may not be secure when transmitted to us, so please use secure channels when sending sensitive information.

We retain personal information for as long as needed to:

  • Maintain your account

  • Provide the Services

  • Comply with legal obligations

  • Resolve disputes

  • Enforce policies

Your Rights

Depending on where you reside, you may have the following rights:

  • Right to Access / Know

  • Right to Delete

  • Right to Correct

  • Right to Data Portability

  • Right to Restrict Processing

  • Withdrawal of Consent

  • Right to Appeal Decisions

  • Right to Manage Communication Preferences (unsubscribe options in emails)

To exercise rights, contact us using the details below. We may verify your identity by requesting information such as email address or order details.

We will not discriminate against you for exercising your rights.

Complaints

If you have concerns about how we process your personal data, contact us using the details below.
You may also lodge a complaint with the Information Commissioner’s Office (ICO) if you are in the UK.

International Users

We may transfer, store, and process your personal information outside your country, including processing by third-party service providers.

For transfers outside the UK or Europe, we rely on recognised transfer mechanisms such as:

  • UK International Data Transfer Agreements

  • Standard Contractual Clauses

  • Adequacy decisions

Business Information

Website name: Oxford St Fashion
E-Mail: info@oxfordstfashion.com
Phone: +447366512949
Contact Us: Contact Us

Company Name: BV DECLERCK EMPIRE
Company Address: Lattenklieversstraat 61, Beernem, West-Vlaanderen, 8730, Belgium
Company Registration Number: 1021535407

Customer Service Hours: 
Monday to Friday: 9:00 am to 5:00 pm. (GMT+0)
Saturday & Sunday: 9:00 am to 4:00 pm (GMT+0)