Refund policy

By using Oxford St Fashion’s return and refund services, you agree to the following terms. These guidelines ensure clarity and a smooth return experience for customers within the United Kingdom.

Policy Overview

Return Period: 30 days from delivery date
Refund Processing Time: 10 business days
Return Shipping Costs: Covered by the customer unless the product is defective or incorrect.
Restocking Fee: No cost

30-Day Returns Policy

You have 30 days to return your product after receiving it.
Once 30 days have passed, we unfortunately cannot accept your return.

Conditions for Return

  • 30-day return window
  • Refund issued within 10 business days
  • No restocking fee
  • Customer responsible for return shipping costs (unless the product is defective or incorrect)

To be eligible for a return, your item must be:

  • In the same condition as received
  • Unused and unwashed
  • In the original packaging
  • With all tags attached

Procedure for Returns

To initiate a return, please email info@oxfordstfashion.com
We will provide you with instructions on how to return your item.
We will provide the return address after approving your return request.

Important:
Items returned to us without first contacting us for approval will not be accepted.

Damage or Lost Items

If an item is received damaged, defective, or lost in transit, please contact our customer service team at info@oxfordstfashion.com within 48 hours for assistance.
We may request photos of the damage or defect for assessment.

Exchanges

We only offer exchanges for:

  • Damaged items
  • Incorrect products
  • Incorrect sizes
  • Defective items
  • To request an exchange, please contact us at info@oxfordstfashion.com

The quickest way to receive your replacement is to return the item and, once the return is approved, purchase the new item separately.

Cancellation

We cannot accept cancellations after an order has been shipped.
If you need to cancel, please notify us by email: info@oxfordstfashion.com

Refund Policy

Once we receive and inspect your return, we will notify you regarding approval.
If approved, your refund will be issued to your original payment method within 10 business days.

Please remember it may take additional time for your bank or credit card provider to process the refund.

Restocking Fee

There is no restocking fee for returns.

Business Information

Website name: Oxford St Fashion
E-Mail: info@oxfordstfashion.com
Phone: +447366512949
Contact Us: Contact Us

Company Name: BV DECLERCK EMPIRE
Company Address: Lattenklieversstraat 61, Beernem, West-Vlaanderen, 8730, Belgium
Company Registration Number: 1021535407

Customer Service Hours: 
Monday to Friday: 9:00 am to 5:00 pm. (GMT+0)
Saturday & Sunday: 9:00 am to 4:00 pm (GMT+0)